Privacy Policy

The Hearing Team LTD

Last updated: May 2026

This Privacy Policy explains how The Hearing Team LTD collects, uses, stores, and protects your personal information when you use our website, contact us, book a hearing test, attend an appointment, purchase hearing aids, or use our hearing care services.

We are committed to protecting your privacy and handling your personal data responsibly, securely, and in accordance with applicable data protection laws, including the UK General Data Protection Regulation UK GDPR and the Data Protection Act 2018.

This Privacy Policy may be updated from time to time. Any changes will be published on this page with an updated “Last updated” date.

1. Who we are

The Hearing Team LTD is the data controller responsible for your personal data.
This means we decide how and why your personal information is collected and used.
You can contact us using the details below:

The Hearing Team LTD
Registered address: 66 Paul Street, London, EC2A 4NA
Email: thehearingteam@hotmail.com
Telephone: 07442 499414

2. Personal data we collect

We may collect and use the following types of personal data.

Identity and contact information

This may include:

Full name
Date of birth
Address
Email address
Telephone number

Health and audiology information

Because we provide hearing care services, we may collect health-related information, including:

Hearing test results
Audiograms
Hearing loss history
Ear health information
Clinical notes
Hearing aid prescriptions and settings
Hearing aid fitting and aftercare records

Health information is classed as special category data under UK GDPR and is handled with extra care and protection.

Booking and appointment information

This may include:

Appointment dates and times
Booking details
Attendance records
Notes relating to your appointment or enquiry

Payment and transaction information

This may include:

Purchase history
Invoices and billing details
Payment confirmation information

We do not normally store full card payment details ourselves. Card payments are usually processed securely by third-party payment providers.

Communication information

This may include:

Emails
Telephone calls
WhatsApp messages
Contact form enquiries
Customer service messages
Feedback or reviews you choose to provide

Website and technical information

When you use our website, we may collect:

IP address
Browser type
Device information
Website usage information
Cookies and similar technologies

3. How we collect your personal data

We may collect personal data when you:

Book a hearing test
Attend an appointment
Contact us by phone, email, WhatsApp, or website form
Use our hearing care services
Purchase hearing aids, accessories, or aftercare services
Visit or interact with our website
Leave a review or provide feedback
Agree to receive marketing communications

We may also receive information from third parties where relevant, such as:

Healthcare professionals
Payment service providers
IT, website, and booking system providers
Other service providers who support our business

4. Why we use your personal data

We use your personal data to:

Book and manage appointments
Provide hearing tests and hearing assessments
Assess your hearing needs
Provide audiology advice and recommendations
Fit, programme, and maintain hearing aids
Provide aftercare and ongoing support
Keep accurate patient and customer records
Respond to enquiries and customer service requests
Process payments and issue invoices
Manage our website and online forms
Improve our services
Meet legal, tax, accounting, and regulatory obligations
Send marketing communications where you have agreed to receive them

5. Our lawful basis for using your personal data

We only use your personal data where we have a lawful basis to do so.

Contract
We may process your personal data where it is necessary to provide services you have requested, such as hearing tests, hearing aid fittings, purchases, aftercare, and customer support.

Legal obligation
We may process your personal data where we need to comply with legal, tax, accounting, regulatory, or professional obligations.

Legitimate interests
We may process your personal data where it is necessary for our legitimate business interests, including:

Managing appointments and enquiries
Providing customer support
Improving our services
Maintaining business records
Protecting our business from fraud or misuse
Ensuring service quality and staff training

Where we rely on legitimate interests, we consider your rights and freedoms before using your data.

Consent

We may rely on your consent for certain activities, such as:

Sending marketing emails or promotional messages
Optional communications that are not required for your care
Non-essential cookies, where applicable
You can withdraw your consent at any time.

Special category health data

Because we provide hearing care services, we may process health and audiology information where it is necessary for the provision of health or social care services.

This may include hearing test results, audiograms, clinical notes, hearing aid prescriptions, fitting records, and aftercare records.

6. How we share your personal data

We do not sell your personal data.

We may share your personal data where necessary with:

Hearing care professionals involved in your care
Healthcare or clinical service providers
Hearing aid manufacturers or repair providers
Booking system providers
Website, hosting, IT, and cloud service providers
Payment processors
Professional advisers, accountants, auditors, or insurers
Regulatory bodies, public authorities, or law enforcement agencies where required by law

Where we use third-party service providers, we require them to keep your personal data secure and only use it for the purpose of providing services to us.

7. International transfers

Some of our service providers may process personal data outside the United Kingdom.

Where this happens, we will take steps to ensure your personal data remains protected in accordance with UK data protection law. This may include using appropriate safeguards such as UK-approved transfer agreements or other lawful transfer mechanisms.

8. How long we keep your personal data

We only keep personal data for as long as necessary for the purpose it was collected.

As a guide, we may keep:

Clinical and hearing care records for as long as required for professional, clinical, legal, or insurance purposes
Financial and accounting records for at least 6 years
Enquiry records for up to 5 years where no ongoing treatment follows
Marketing records until you unsubscribe or withdraw consent
Website and cookie data in line with our cookie settings and analytics tools
Where we no longer need your personal data, we will securely delete it or anonymise it.

9. Your data protection rights

Under data protection law, you have rights over your personal data.
You may have the right to:

Request access to your personal data
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal data
Ask us to restrict how we use your personal data
Object to certain types of processing
Withdraw consent at any time, where we rely on consent
Request a copy of your data in a portable format
Complain to the Information Commissioner’s Office

You can contact us using the details in this Privacy Policy if you wish to exercise your rights.

You also have the right to complain to the Information Commissioner’s Office ICO, the UK regulator for data protection.
ICO website: https://ico.org.uk

10. How we protect your personal data

We take appropriate steps to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These measures may include:

Secure systems and storage
Password protection and access controls
Staff confidentiality obligations
Data protection training
Secure handling of clinical records
Secure payment processing through third-party providers
Regular review of our systems and procedures
Although we take reasonable steps to protect your data, no system can be guaranteed to be completely secure.

11. Cookies and website tracking

Our website may use cookies and similar technologies to:

Make the website work properly
Improve website functionality
Understand how visitors use our website
Improve user experience
Support marketing or analytics, where applicable

Some cookies are essential for the website to work. Others may require your consent.

You can usually control cookies through your browser settings or through any cookie banner displayed on our website.

12. Marketing communications

Where you have agreed to receive marketing communications, we may contact you about:

Hearing care services
Hearing aid products
Offers and updates
Appointment reminders
Relevant health and hearing information

You can opt out of marketing communications at any time by contacting us directly or using the unsubscribe option where available.

We may still contact you about appointments, purchases, aftercare, or important service-related matters.

13. Links to other websites

Our website may contain links to other websites.

We are not responsible for the privacy practices, content, or security of third-party websites. You should read the privacy policy of any website you visit.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

15. Contact us

If you have any questions about this Privacy Policy or how we use your personal data, please contact:

The Hearing Team LTD
Registered address: 66 Paul Street, London, EC2A 4NA
Email: thehearingteam@hotmail.com
Telephone: 07442 499414